The personal information we collect from you – such as name, phone, address and email address - is for business purposes only and is kept safe and confidential. We assure you, we do not make this information available to any third party.
To ensure the safety of our online customer data, our website is certified Level 1 PCI DSS compliant. Our software provider, Business Catalyst, has implemented a large variety of security mechanisms, such as AAA (Authentication, Authorization, and Access Control), attack detection and annihilation mechanisms, encryption of sensitive data, firewalls, anti-virus, etc. All cardholder data specific mechanisms, environments, policies, procedures, etc. have been audited for security compliance by an accredited 3rd party investigator. Moreover, the Business Catalyst code and environments are regularly tested for security holes, both manually and using various 3rd party penetration software. A multitude of security standards is considered and followed.
To ensure the safety of credit card details, we process credit card payments through a secure Commonwealth Bank merchant facility. Details about how the Bank ensures the safety of these details can be found here.
We do not store credit card details on our servers.
The website may use cookie and tracking technologies, depending on the features offered. Cookie and tracking technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website and understanding how visitors use the site. Cookies can also help us customise the website for our visitors. Personal information is not collected by cookies or other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with government agencies or other companies assisting us in fraud prevention or investigation, or if required by law or regulation for some other enforceable purpose. In addition to providing this information if required by law or regulation, we may also provide it when trying to protect against or prevent actual or potential fraud or unauthorised transactions or when investigating fraud that has already taken place. The information is not provided to any government agencies or fraud prevention/investigation companies for marketing purposes.